After sale service

After Sales Service

Find answers to frequently asked questions. If you did not find the answer to your question please contact us.

The four extended arms are not always needed. For models such as XMM006 where four extended arms are provided, these are intended for use with wider TV VESA patterns such as 300mm – 400mm. For smaller VESA patterns such as 75mm – 200mm, the extended arms are not required.

For models such as XMM006, ensure that you have all parts in the right direction. The plate should have the logo facing away from the back of the TV and the extended arms should have the notches facing away from the back of the TV. Insert the connecting screws through the plate first and then through the arms, tightening them using the provided Allen key. This will ensure a tight, proper fit!

We provide many different sizes and lengths of TV screws to fit in the VESA holes in the back of your TV. Every TV requires its own specific size TV screw. If you are not sure what size your TV requires, you may prefit the screws in TV holes to find the correct size. You will only need four screws total; the unused screws will be extra parts.

Yes, in rare cases you may need a more specific size screw to fit your TV holes. We offer a lot of different sizes to choose from, as well as spacers to use in the event that the screw is a little bit too long. We will gladly send out a specific size upon request. Also, feel free to purchase your own at a local hardware store such as Home Depot or Lowe’s. Ensure you use the same type of screw.

Spacers are not always needed. Use a spacer if the VESA holes in the back of your TV are recessed. Spacers can also be used if the TV screw is a little too long; use the spacer to fill in the gap. Also use a spacer if you want to create distance between the brackets and the back of the TV; this is useful if the back of your TV is not completely flush or if you want some space to run your cables through / access your inputs and outputs. The spacer does not fit inside the TV holes, but right up against it. Use the correct spacer size sith your screw, i.e. M6 spacers with M6 screws.

Ensure that all tilting screws / handles are tightened securely. Ensure that your television does not exceed the weight capacity of the mount. A final solution would be to insert an M6x12 screw into both tilting slots and securing them with M6 washers and M6 hex nuts to prevent the TV from tilting down. We will gladly provide this hardware for you.

Yes, for large mounts you can shift your TV left and right on your wall mount’s extension arms. The extension arms span 24 inches wide. Depending on the width of your TV’s VESA pattern, you can shift left and right as needed. For example, if the holes on the back of your TV are 16 inches apart left to right, to can shift your TV up to 8 inches in either direction. Ensure the weight of your TV does not exceed the weight capacity of your mount.

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Union City, California
Toll Free: 800-460-0956
Monday – Friday
10 a.m. – 5 p.m. (PDT)
Email : [email protected]

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